Control4 Troubleshooting

What to do if your Control4 System isn't working

Like all technology, smart homes can go wrong from time to time. If you’re experiencing issues with your Control4 system, we would generally recommend speaking with an expert before attempting any troubleshooting as this can result in further problems.

However, there are some basic checks you can perform initially that may rectify the issue.

1. Check your internet connection:

Your system relies on an internet connection, so in the first instance check to make sure this is strong and stable. If you’re experiencing connectivity issues, try resetting your modem and router.

2. Check the power:

Ensure that all components of the Control4 system have power and are properly plugged in.If you have recently redecorated or moved equipment, it’s possible that some equipment may not have been reconnected in the same way. Before moving any equipment, label all ports and sockets to ensure everything is plugged back in correctly.

3. Reboot the system – where you can.

A common issue when it comes to TVs is the Sky Box. We fit all our systems with a power management switch, which enables you to reboot your sky box without disturbing any other connected systems in your rack. If your system hasn’t been fitted with this switch, it’s best to call an expert to do this for you.

4. Recently changed your Internet provider?

If you’ve recently changed your ISP (Internet Service Provider) i.e. switching from BT to Sky, your system will need to be reconfigured to your new provider. Ideally you should inform your installer before the swap to avoid any disruption. If this is effecting you now, get in touch and our team can help reset this for you.

System checked and still not working?

Give us a call on 0333 305 5305 and our expert team will be happy to help. Our award-winning support services provide both remote and on-site support, available via subscription based packages or booked on an individual basis.

Click here to learn more about the advantages of continuous 24/7 support or use this link to schedule a one-time remote call or on-site visit.

Get In Touch

 Give us a call on 0333 305 5305 or fill in the below contact form and a member of our team will be in touch. 

Surrey Smart Home with Control4