Help Centre
A few simple checks can sometimes solve the problem. Smart home systems are complex, though, and DIY fixes can make things worse, so if you're unsure, call us and talk to an expert first.
Your system relies on a strong, stable connection. If it's dropping out, restart your modem and router.
Make sure every Control4 device is powered and plugged in, especially after decorating or moving equipment. Label ports before unplugging anything.
A power management switch lets you restart a single device, such as a Sky box, without affecting the rest of the rack.
A new provider means your system needs reconfiguring. Ideally tell us before you switch, or call us if you're already having problems.
Call to speak to an expert, who'll explain your options and the next steps.
Short how-to guides for everyday tasks.
Log in at customer.control4.com, select My Account then Smart Home Pro, choose Change My Pro and select IndigoZest. Our Switching to IndigoZest page explains the full takeover process.
For systems we don't yet look after, we usually need to take over your system first and set up secure remote access. Once that's in place, many issues can be resolved remotely.
Let us know before you switch if you can. Your system will need reconfiguring for the new provider, and we can arrange this for you.
For new enquiries, our team are available during our office hours from Monday to Friday, 9am to 5pm. Concierge Support clients can reach us 7 days a week, 8am to 9pm.
Leave your details and one of our team will be in touch. Having problems right now? Call us to speak to an expert.
Our enquiry line is open Monday to Friday, 9am to 5pm. Existing clients please click here for support.
Our demos and consultation sessions are designed to give you the opportunity to learn more about home automation and the services we provide. For more details on our showrooms please click here.