Award-winning support for Control4 homes, whoever installed your system. If you're having problems now, call us. One of our experts will talk through what's happening and explain the next steps for your system.
Our enquiry line is open Monday to Friday, 9am to 5pm. Existing clients please click here for support.
5 years running
Circle of Excellence for support, 2022–2026
150+ homes
supported by our team today
15+ years
designing and supporting smart homes
Choose the option closest to your situation, or call and we'll point you in the right direction.
01 · No contract
Call to speak to an expert. They'll talk through what's happening, find out about your system and explain the next steps, such as an engineer visit.
Call 0333 305 5305 →02 · System takeovers
Installer gone or no longer responding? We transfer your Control4 account, set up secure remote access and monitoring, and document your installation.
How takeovers work →03 · Concierge Support
Once your system is set up with us: unlimited remote support 7 days a week, proactive monitoring, guaranteed response times and annual tune-ups.
Compare plans →
Call 0333 305 5305 or request a call back, and tell us what's happening.
What's installed, who installed it, and what access we'll need to support it.
Usually an engineer visit, or a takeover that transfers your system to us and sets up secure remote access.
Once we look after your system, many issues can be resolved remotely, without a visit.
Control4 app won't connect
Lighting scenes or keypads not working
TV, audio or AV not responding
Devices showing offline
Music dropping out or rooms out of sync
System slow, outdated or needs an upgrade
Pay as you go, or choose Concierge Support for unlimited remote help, proactive monitoring and guaranteed response times once your system is set up with us.
No contract
£160
per hour
Monday to Friday, 9am to 4pm
Remote support £160/hr
In-home £160/hr plus £75 call-out
Response based on availability
Tune-up £660 in-home, £330 remote
No proactive monitoring
Concierge Support
£135
per month
7 days a week, 8am to 9pm
Unlimited remote support
Proactive monitoring
In-home response: 2 days
Emergency software upgrades: 2 days
1 in-home tune-up, worth £660
In-home £110/hr, no call-out
Most popular
£180
per month
7 days a week, 8am to 9pm
Unlimited remote support
Proactive monitoring
In-home response: 1 day
Emergency software upgrades: 1 day
2 in-home tune-ups, worth £1,320
In-home £110/hr, no call-out
Concierge Support
£425
per month
7 days a week, 8am to 9pm
Unlimited in-home and remote support
Proactive monitoring
Pre-arrival system setup
In-home response: 1 day
Emergency software upgrades: 1 day
4 remote tune-ups, worth £1,320
Additional works £110/hr, no call-out
Prices include VAT. Monthly prices are for direct debit, with a minimum 12-month term. A one-off setup visit is required when you join, priced on your system: from £400 with a plan (from £600 without). Full plan details
“Out of all the companies that provide support for us, IndigoZest are definitely one of the best and easiest ones to deal with.”
Smart Home Takeover · Hertfordshire“IndigoZest have gone above and beyond at any moment in time for us and it’s been a real pleasure dealing with absolutely everyone in the organisation.”
Hygge Smart Home · Surrey“IndigoZest were great in working with us to design the best system for our needs, then installing and keeping it running smoothly.”
House With The Views · PortsmouthNew builds and renovations
We design and install Control4 systems for new builds and renovations, then look after them for the long term.
Explore new systemsCan't see your question? Call us on 0333 305 5305.
For systems we don't yet look after, we usually need to take over your system first: transferring your Control4 account to us and setting up secure remote access. Once that's done, many issues can be resolved remotely. If you're having problems now, call us and an expert will explain what's possible for your system.
Yes. We regularly take over systems from other installers. A setup visit transfers your Control4 account to us, updates the software, adds remote monitoring and documents your installation. You can then use pay-as-you-go support or join a Concierge Support plan.
We support homes across the whole of the UK, and our engineers travel nationwide for in-home visits.
Pay-as-you-go support is £160 per hour, with a £75 call-out fee for in-home visits. There's no contract.
For new enquiries, our team are available during our office hours from Monday to Friday, 9am to 5pm. Concierge Support clients can reach us 7 days a week, 8am to 9pm. In-home visits take place Monday to Friday.
Concierge Support clients have a guaranteed in-home response of 1 or 2 days, depending on their plan. For pay-as-you-go support, we'll book the earliest available visit.
Talk to a Control4 expert
Tell us a little about your system and what's happening, and one of our experts will call you back to explain the options and next steps.
Having problems right now? Call us instead.
Call 0333 305 5305Our enquiry line is open Monday to Friday, 9am to 5pm. Existing clients please click here for support.
We'll call you during office hours, Monday to Friday, 9am to 5pm. We use your details only to respond to your enquiry.
Leave your details and one of our team will be in touch. Having problems right now? Call us to speak to an expert.
Our enquiry line is open Monday to Friday, 9am to 5pm. Existing clients please click here for support.
Our demos and consultation sessions are designed to give you the opportunity to learn more about home automation and the services we provide. For more details on our showrooms please click here.